A SystmOne Tasks SOP & SystmOne Task Recipient User Group Updated Documents - for action
s agreed and signed off at the TPP User Group last week please see attached the updated SystmOne Tasks SOP and SystmOne Task Recipient User Group document.
The SOP outlines the procedure for when sending tasks between organisations and ensuring tasks are not sent to individually named people but agreed user groups. All practices need to ensure they have an internal process for managing tasks and for those which have been unassigned or sent to individuals. In these instances for any Solent tasks incorrectly sent there is a process outlined in the SOP where a preset message for replying to the sender has been agreed, along with sending a separate task to the senders organisation admin group, you can set up a task template for this (instructions attached).
The SystmOne Task Recipient User Group document lists all of the agreed user groups, you need to ensure you have these set up within your practice.
Please share this with all staff within your practice who deals with SystmOne tasks.