Folder Patient support

Local authorities across Hampshire and the Isle of Wight have joined forces with the community and voluntary sector to ensure vulnerable people are able to access the support they need in the coming weeks.

A new helpline is up-and-running for frail or vulnerable residents who do not have support from families, friends or their local community, and who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000. It is available seven days a week, from 9am-5pm for people in Hampshire only. There are separate arrangements in place for Southampton, Portsmouth and Isle of Wight residents.

For Southampton residents in the SO14- 19 postcode area, visit for your local information.

For Portsmouth please call 023 9268 8004 or visit this link for further information.

For the Isle of Wight visit this website or call 01983 823 600 between 9am and 5pm seven days a week.

Below are a range of links to help support your patients

Advocacy services from Voiceability

Advice for parents around common childhood conditions and covid

Guidance for the public on the mental health and wellbeing aspects of coronavirus (COVID-19)

Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) outbreak

The Princess Royal Trust for carers


University Hospital Southampton has launched a High Risk Patient Support Hub which provides a single point of access for patients who may need extra support due to the need to isolate or shield during COVID-19. By linking with the Royal Voluntary Service (RVS) and the national volunteering campaign, the service makes it easier for patients to access any community support they may need during this time. This may include help collecting shopping or prescriptions and getting to appointments, for example - or for some, a friendly chat to help pass the time.

Volunteer call handlers will guide patients through the process of booking support either as a one off or on a regular basis from the RVS, community volunteer responders or trust volunteer drivers.

You can refer patients through to the service by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0800 484 0135, the service is open Monday to Friday, 10am to 4pm


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This site has been created on behalf of Hampshire and Isle of Wight general practice. It aims to provide a single place to access all the COVID-19 information and guidance needed to ensure safe, effective care for patients whilst ensuring the safety and wellbeing of staff and the resilience of practices.

Contact us

Hampshire, Southampton and Isle of Wight Clinical Commissioning Group

Commissioning House, Fort Southwick, James Callaghan Drive, Fareham, Hampshire, PO17 6AR